This study examined the interaction between victimized individuals and organizations and explored unmet needs for victim services. Interviews from focus groups with 50 professionals (e.g., private investigators, fraud examiners, victim service providers, and executives of firms offering victim services and protection services) working in identity-based crime victim services were used. The current study addressed two questions: 1) How do experts in the field of identity-based crime define the victims of identity theft and fraud? and 2) How can the services for victims of identity-based crime be improved or expanded? Results show that professionals have a three-victim model of identity-based crime victimization, are greatly concerned about the rise in synthetic identity crime, and that identity-based crime victimization is present in a greater percentage of the population than most national estimates. (publisher abstract modified)