skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 250555 Find in a Library
Title: Automated Kiosks Can Help Community Supervision Agencies Manage High Caseloads of Low-risk Clients
Corporate Author: National Institute of Justice (NIJ)
US Department of Justice
Office of Justice Programs
United States of America
Date Published: January 2017
Page Count: 2
Sponsoring Agency: National Institute of Justice (NIJ)
Washington, DC 20531
US Dept of Justice NIJ Pub
Washington, DC 20531
Grant Number: 2011-IJ-CX-0010
Sale Source: US Dept of Justice NIJ Pub
810 Seventh Street, NW
Washington, DC 20531
United States of America
Document: HTML
Type: Grants and Funding; Program/Project Evaluation; Report (Grant Sponsored); Report (Study/Research); Research (Applied/Empirical)
Format: Document; Document (Online)
Language: English
Country: United States of America
Annotation: This fact sheet promotes automated kiosks as a cost-efficient, effective support in managing low-risk offenders.
Abstract: This promotion is based on research funded by the National Institute of Justice (NIJ) that examined whether automated kiosks could effectively support the work of community-supervision officials in managing low-risk clients. The study determined that client reporting through automated kiosks can assist community-supervision agencies manage high caseloads of low-risk clients more efficiently and without adverse public safety consequences. This enables agencies to redirect resources to the supervision of higher-risk clients with greater needs. Based on the data collected, the study recommends that agencies interested in kiosk reporting consider the experience of other agencies that have kiosk reporting, decide on several features of the system, and estimate the start-up and ongoing costs of those features. In order to implement an automated kiosk reporting system, the study identified two critical factors: the alignment of kiosk reporting requirements with client risk level, location, hours of kiosk operation, and the integration of kiosk reporting data with an agency’s case management system. Preliminary cost data from the study indicate kiosk reporting can be substantially less costly than traditional reporting to officers. Costs of telephone reporting with interactive voice response are even lower than kiosk reporting. Analysis of outcomes showed little to no difference in important outcomes for those on probation, including probation violations, rearrest, and successful probation completion for low-risk offenders. Researchers used administrative data - intake, violation, and discharge records - from agencies and compared kiosk reporting outcomes to conventional probation reporting procedures. Online access to the “Kiosk Supervision” guidebook is provided.
Main Term(s): Corrections effectiveness
Index Term(s): NIJ grant-related documents; NIJ Resources; Probation casework; Probation conditions; Probation effectiveness; Probation evaluation; Probation management; Probationers; Risk management
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.