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NCJRS Abstract

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  NCJ Number: NCJ 240194     Find in a Library
  Title: Rolling Out the Police Single Non-Emergency Number (101): Research Into the Public’s and Practitioners’ Views
  Document URL: PDF 
  Author(s): Katharine McKenna ; Nicola Smith ; Jenny Williams ; Rachel Gardner
  Date Published: 10/2012
  Page Count: 27
  Annotation: In 2010, the British Government announced its commitment to establish a national non-emergency police number for England and Wales that would provide a single, memorable non-emergency number for contacting the police (101); this study reviewed the extent to which the 101 service was operating as intended in some of the first forces to implement 101.
  Abstract: In addition, the study examined call handling of non-emergency incidents more generally, including public perceptions and expectations of how non-emergency incidents should be handled. Overall, the evidence from this early research indicates the 101 service was operating as intended in the first forces to implement it, and users were largely satisfied. The principal recommendations of this research are to address misapprehensions among the public regarding excessive use of 101. Future public awareness campaigns should emphasize that non-emergency call handling is done at the same level of professionalism as 999 (number for emergency calls), and accurate records are made for all relevant calls made to the police. Campaigns should also clarify and provide examples about circumstances under which non-emergency contact with the police is encouraged. In addition, they should emphasize that calling 101 will put a caller in contact with the local police force. The study conducted interviews with Home Office and Association of Chief Police Officers staff responsible for managing the roll out of 101 and members of the staff in each police force implementing 101 service. The interviews were supplemented with focus groups with the public so as to determine wider attitudes toward contacting the police. 4 tables, 2 figures, and 6 references
  Main Term(s): Foreign police/community relations
  Index Term(s): Dispatching ; Emergency telephone number ; Police telecommunications systems ; Program implementation ; England ; Wales
  Publication Number: ISBN 978-1-78246-000-8
  Sale Source: Her Majesty's Stationery Office
PO Box 29
Norwich, NR3 1GN, United Kingdom
  Type: Program/Project Evaluation
  Country: United Kingdom
  Language: English
  Note: Research Report 66
  To cite this abstract, use the following link:

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