skip navigation

Add your conference to our Justice Events calendar


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Library collection. To conduct further searches of the collection, visit the NCJRS Abstracts Database. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.

  NCJ Number: NCJ 242426     Find in a Library
  Title: Operating and Managing Street Outreach Services
  Document URL: PDF 
  Author(s): Angela M. Wolf, Ph.D. ; Livier Gutierrez
  Corporate Author: National League of Cities
United States of America

National Council on Crime and Delinquency Research Ctr
United States of America
  Date Published: 08/2011
  Page Count: 7
  Annotation: This Bulletin of the California Cities Gang Prevention Network provides guidance on operating and managing “street outreach services,” which consist of trained street workers interacting with, supporting, and advocating on behalf of gang members or those at high risk for joining gangs.
  Abstract: The objective of street outreach work is to link marginalized and hard-to-serve individuals in communities with high levels of gang activity to social services and positive community activities that encourage nonviolent and law-abiding behavior that benefits the youth as well as the community. After describing the features and objectives of street outreach services, the Bulletin provides guidance on hiring, supporting, and caring for outreach workers. The hiring of outreach workers should involve identifying the qualities needed in an outreach worker; creating a hiring panel to establish healthy relationships with stakeholders and to protect the integrity of the hiring organization and its workers; screening candidates in a multi-step process; conducting background checks and drug testing; thinking outside of traditional human resources hiring criteria; and providing full benefits, including a fair wage and insurances. In providing advice on supporting and caring for outreach workers, the bulletin advises that because outreach workers interact with clients in violent or stressful situations, it is critical that cities support and care for their outreach workers’ welfare. This requires having a built-in support system for workers. This support could be provided through regular counseling; group processing; and access to professional mental health support, particularly on occasions of trauma and crisis. Such support addresses the high turnover rate that is symptomatic of the trauma, stress, and burnout common in outreach work. The Bulletin provides examples of how various cities in California and other States have addressed the challenges of hiring and supporting outreach workers. Listings of 6 resources and 14 references
  Main Term(s): Juvenile/Youth Gangs
  Index Term(s): Personnel selection ; Personnel retention ; Juvenile delinquency prevention ; Children at risk ; Juvenile delinquency prevention programs ; Adolescents at risk ; California ; Neighborhood
  Sponsoring Agency: California Wellness Foundation
United States of America

California Endowment
United States of America
  Sale Source: National Council on Crime and Delinquency Research Ctr
760 Market Street
Suite 433
San Francisco, CA 94102
United States of America
  Type: Instructional Material ; Technical Assistance
  Country: United States of America
  Language: English
  Note: The California Cities Gang Prevention Network: Bulletin 22
  To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.