The book's underlying premise is that much human conflict (and its resultant stress) is fueled by culturally learned, habituated, irrational responses to situations rich in potential or actual conflict. Using the language of the street officer, the author discusses the emotional contributions to police occupational stress and then outlines techniques for mastering 'out of control' emotions and thoughts through rational-based responses. Individual chapters focus on aggressiveness, behavior modification, body language, and controlling the emotions of anger, fear, and pain. Other guidelines concern verbal and nonverbal communication, personal and professional rights, and self-control on the job and in one's personal life. Diagrams, footnotes, and indexes. (Publisher abstract modified)