A total of 242 responses were received, with industry and State, city, and local programs having the highest return rates (61.5 and 54.8 percent, respectively). Results suggest that most programs do not view power inequalities as a substantial problem. When they do, they take remedial steps, including providing consumers with counseling and information on their legal options. Many programs reported that they can arbitrate selected cases and believe that their decisions are enforceable. The vast majority reported taking steps to identify patterns of consumer abuse and refer them to litigation when appropriate. Whether such identification, in fact, occurs, cannot be determined without further detailed research into individual programs. 5 figures. (Author abstract modified)