Data indicate that officers perceived the volunteer role as involving at least seven distinct elements. These include designing/conducting research projects and program evaluations, treatment program involvement (development, administration, and operation), counseling, and supervision and management (e.g., report writing, working with clients and working in the community). Additional activities identified by officers included volunteer program operations (e.g. training and recruiting new volunteers), clerical activities, and investigation. Results suggest that agencies wishing to develop volunteer programs may find it beneficial to organize their programs around the seven functions found to be supported by agency staff. 7 references.