Parent-child mediation is a unique form of conflict resolution because an inherent imbalance of power normally exists in the relationship. In cases of abnormal conflict, the power imbalance has become dysfunctional. Adjustments are required to restore an equilibrium to the imbalance of power. The Orange County Parent-Child Mediation Program uses a four-session model of mediation plus an initial intake session. The intake session is conducted by the intake coordinator, and the mediation sessions are conducted by single mediators trained in parent-child mediation techniques. The intake consists of an overview of the mediation process, a description of the mediator's role, an explanation of the confidentiality and voluntariness of mediation, examination of the family's social history and present status, and the determination of mediation as a viable alternative. Although the primary function of the intake coordinator is to assess the family's amenability to mediation, the primary goal of the intake session is to give the family hope for resolving the conflict.