The revised system has increased both motivation and performance. It replaced a generic appraisal system that was in place prior to 1980. This system focused on certain traits but was not job-related, involved inconsistency among raters, focused on the activity just before the due date, was inconsistently implemented, and had the potential for discrimination against protected classes of personnel. The new system was developed in two phases and used the assessment center process. It is characterized by ongoing recording of behavior and provision of feedback by the regular supervisor as well as recordkeeping and feedback by the relief supervisor. The feedback focuses on 11 areas of job-related competencies. Most users find the new system far superior to the previous one. Charts.