Both of the study jurisdictions had long-standing and well-developed VSS's, and the coordinators of the schemes maintained close contacts with the liaison officers at the local police stations. In both areas, the police automatically referred to the VSS all cases of domestic burglary, offenses against the person, sex offenses, criminal damage, and arson at domestic premises. The majority of those interviewed spoke positively of VSS. Although some of the victims resisted viewing themselves as "needy," they generally believed there would be others who would both appreciate and need such a service. The majority of police officers viewed VSS's as of benefit to both victims and police. Most officers said they had too little time available to spend with victims. Some criticisms of VSS's were police referrals of victims to VSS's without the victims' consent, the need for more victim support during the court process, and the need for more help for bereaved relatives of victims. 2 references.