Thinking involves gathering thoughts completely before reacting, mentally reviewing procedures to be sure that all crucial details are included in a decision. Anticipation means planning ahead for the potential need for mutual aid or emergency assistance and considering ways to handle problems. Concentration requires eliminating internal distractions like room noise and overcrowding, as well as external distractions on the radio system. Effective transmission requires the dispatcher to sound in charge, to speak clearly and concisely, and to use structured speech formats whenever possible. Informing means that field personnel should receive the information pertinent to the situation, together with the information sources if possible. Coordination requires consideration of all the logistics involved, while support involves being as helpful as possible to all personnel involved. Using these approaches can increase professionalism and ultimately save lives and property.