The insurance industry is growing in Malaysia, dominated by the motor-vehicle segment. There is little coordination among the parties involved in this problem. The insurance industry, the Road Transport Department, and the police should hold permanent forums to devise strategies at Federal and State levels. Car manufacturers can help reduce motor-vehicle theft by embossing engine and chassis numbers in a secret place known only to local distributors and the police. Another means of minimizing losses and improving overall claims experience would be the insurance industry's creation of a National Loss Prevention Association to help reduce the frequency and severity of losses. A compilation of detailed claims statistics would facilitate revision of tariffs and the adoption of loss-prevention measures. The General Insurance Association of Malaysia should review the motor tariff so as to induce loss-prevention measures by the insured. Settlement and judgment awards arising from insurance claims should be made payable to the public trustee so as to minimize unauthorized deductions by intermediaries. The creation of depots to which all damaged vehicles would be towed could reduce the extent of fraud related to the repair of damaged vehicles. 4-item bibliography.