New media relations officers (NMROs) are responsible for gathering and verifying information, writing statements, reviewing it with the prison superintendent, and sending it to the press office. The press office then clears that statement with the DOC Commissioner and the governor's press office. During this incident, initial media inquiries were forwarded to the DOC central press office, while NMROs began to collect information and set up a media briefing area. A log detailed the series of events. Press briefings were held periodically to give updated details on injuries and operations. Despite these efforts, there were several broadcasts of speculative and unconfirmed reports. News media emergency plans were reactivated when inmates staged the second disturbance; the press officers conducted overnight briefings every three hours, while prison officials were regaining control of the institution. In this way, the press office was able to maintain the DOC's credibility with both the media and the public.