The process uses a collection of memory-jogging techniques that are used in step-by-step procedures that help victims and witnesses retrieve and elaborate on information stored in the memory. A major goal of the cognitive interview is to mentally reconstruct the physical and psychological environment of the original event based on the feelings of the victim or witness. Its four steps include reconstructing the circumstances, reporting everything, recalling the events in a different order, and changing the perspective to that of another person present or nearby. Questions about appearance, names, numbers, speech, and conversations should follow the narrative. In addition, victims should be referred to victim assistance programs.