The basic requirements for data recovery include hardware; storage facilities for manuals, plans, and magnetic media; equipment to provide electronic vaulting and real-time recovery; communications facilities to handle crucial voice and data transmissions; and reliable, competent support personnel such as telecommunications specialists, systems programmers, and recovery operations specialists. Possible approaches to disaster recovery include the use of a service bureau, a shared contingency agreement, a commercial vendor, and the establishment of a company site. In choosing a disaster recovery company, managers should consider quality, the protection of data from internal theft as well as theft by other companies at the recovery center, and the discretion used to protect clients from unnecessary or unwanted publicity.