The Nominal Group Technique (NGT) panel forecasted five critical trends that will impact the promotion of police services to ethnic minorities by the year 2001: the level of service demand with fewer resources, continued high level of immigration, level of competition between ethnic groups for available resources, level of contact with community by law enforcement agencies, and the level of hiring those with bilingual skills and developing bilingual skills of current and future employees. Three strategies with supporting tactics were identified in the proposed strategic management plan: improve communications with ethnic minority community; upgrade internal capabilities of the organization to interact effectively with the ethnic minority community; and seek alternative funding sources for training. 44 references and 15 references