In examining the cross impact of seven key trends and five events, the first chapter develops a likely future; based upon this future, three scenarios describe various agencies exposed to identical conditions: one unprepared but able to limp through the next decade, one totally unprepared for and devastated by the future, and one that anticipates future conditions and prepares for them. Chapter 2 develops a strategic plan designed to guide a department toward the goals achieved by the prepared agency. The plan calls for significant departmental reorganization and development of a long-term systems acquisition plan. Chapter three presents a plan for transition management. The study concludes that the use of expert systems by patrol managers will enhance operations and that future training needs are likely to increase the benefits of using such systems. The study also concludes that initial resistance by managers to such systems is a possibility; however, this resistance should diminish over time if a number of suggested measures are implemented. 11 references, 26-item bibliography, and appended supplementary information