Following the presentation of the conference agenda, this manual outlines conference goals and the purposes and learning objectives of conference training modules. Other material in the introductory section includes a discussion of the state-of-the-art in victim services and the state of the law in victim services. The section on victim services contains material on the psychological trauma of crime victimization, counseling and advocacy, tailoring services to sexual assault and family violence victims, and tailoring services to child victims and survivors of homicide victims. The section on skills development focuses on work with criminal justice agencies, stress management for caregivers, effective public speaking and group facilitation, cross-cultural service delivery, and victim services as a profession. The section on program development includes a discussion of the expansion of the reach of victim services to schools, hospitals, and corrections and serving victims of bias crimes. The section on program management addresses the management of staff and volunteers, management of the media, the development and evaluation of training programs, and working with a board of directors.