In fiscal year 1991, CRS staff worked on resolving 885 cases, an increase of 10 percent over the 1990 caseload. CRS recorded 208 incidents involving allegations of excessive use of force by law enforcement officials, an increase of 27 percent over 1991 figures. CRS recorded 81 incidents of potential conflict involving institutions of higher learning in 1991. CRS assessments of hate violence rose from 414 in fiscal year 1990 to 501 in fiscal year 1991. During the reporting period, CRS established a hotline for individuals to report hate crimes, receiving an average of 4.7 calls per workday. In 1991, CRS provided primary and secondary resettlement services to 2,810 Mariel Cuban and Haitian immigrants, more than double the number served the previous year.