There are seven key crisis intervention steps to take that are designed to deescalate violent scenarios: provide a clear chain of command, remove unnecessary bystanders, do not rearouse the traumatic event, acknowledge any signs of anger, describe the staff's role as protector, be aware that loudness does not necessarily indicate violence, and be aware of signs of alcohol or drug use. Correctional managers must establish clear policies and procedures regarding the legal use of restraints and seclusion cells and ensure that all line staff receive training in crisis intervention strategies and methods of handling special management youths. Correctional mental health personnel will work to help the violent juvenile offender learn to verbalize thoughts and feelings, avoid egocentrism, and feel empathy for their victims. Residents must be helped to develop alternative coping strategies including exercise, biofeedback, guided imagery, relaxation training, prerelease patterning for success, cognitive problem solving, moral developing training, and drug and alcohol treatment. 9 references