Facilitators communicate their roles with the group; define group members' roles; and assist the group in establishing norms, procedures, and goals. Facilitators also recognize their own power in relation to the group and remain objective and unbiased during meetings. In addition, they challenge unproductive interactions, observe the group content and process, intervene only when needed, and point out incongruities. Moreover, they avoid taking sides, let the group make its own decisions within appropriate frameworks, keep the group on track, and model appropriate behavior. Examples of the use of these skills in the police agency of Santa Ana, California.