These steps include developing a mission statement, surveying the public, and surveying the police officers in the agency. The mission statement should address the agency's responsibility and commitment to the public, the agency's commitment and responsibility to its employees, and the standards to which the department and its employees will be held. Sworn and civilian employees and representatives from each division should be involved in developing the mission statement. The agency should also survey the public to measure trends and changing opinions and to find out if agency beliefs are consistent with community needs and expectations. The agency must also determine the levels of job satisfaction among police officers, as well as the extent of their knowledge of the community and of community policing. Implementing a community policing philosophy requires a basic change in the way an agency is managed. To reinforce the philosophy, the agency must focus on changes in management style, hiring, evaluations, staffing of patrol, support services, and investigations. Training is also important. Actions by officers that exemplify the philosophy of community policing should also be rewarded. 12 references