In July 1993, the Queensland Police Service, in conjunction with the Misconduct Division of the Criminal Justice Commission, instituted a new method for dealing with minor complaints against police, called Informal Resolution. This report assesses whether the new procedures are faster, more efficient, and more cost- effective than the investigation of minor matters through the formal system, and whether the process is more satisfying for the participants, in particular the complainants. The report also makes recommendations for improving the current procedures. Footnotes, figures, tables, references