Following an introductory section outlining the Department's mission, vision statement, and history, this report describes functions and responsibilities of the Office of the Director, Criminal Investigation Bureau, Highway Patrol Bureau, and Service Bureau. During the reporting period, the Department pursued improved motorist safety, conducted major investigations into criminal activity, and expanded services to the criminal justice community and the citizens of Arizona. The Department launched an operation to respond to street gang-attributed hijackings of automobiles and violence in shopping mall parking lots, particularly during the December holiday season. The Department also established an anti-street gang task force as part of the Gang Intelligence Team Enforcement Model (GITEM).