According to Lewin's behavior formula, behavior is a function of the interaction of personality and environment; staff members influence but do not control residents' behavior through their interactions with them. Staff members reveal their behavior management philosophies through the use of passive, aggressive, or assertive interactions with juveniles and other staff. They must also understand how to listen actively; exercise leadership through involvement, caring, control, and limit-setting; and understand the roles of the problemsolving and conflict-solving models in counseling. They also need to understand and use three teaching processes and to assess and deal with crises appropriately. Among the common interactional problems of juvenile careworkers are lacks of adequate structure, planning, respect, staff involvement with residents, and flexibility. 20 references