The police department of the University of Colorado at Boulder defines community policing in the university setting as being a community-based problemsolving process that involves both police officers and citizens. The police carry out their reactive, proactive, and coactive roles based on a set of values that include human life, constitutional rights, individual differences and contributions, a sense of community, integrity, purposefulness, openness, justice, discipline, individual and organizational excellence, and caring. Actions that demonstrate the use of both community policing and total quality include the use of critical incident reviews as a means of involving employees in continuous improvement, the use of citizen surveys to evaluate and improve services, training not only in technical police skills but also in problemsolving and communications, the use of crime data and crime analysis to support decisionmaking, and the development of collaborative relationships to handle safety and security issues.