The video format consists of lecture, charts to outline topics discussed, and a role play. For the purposes of this video, a "crisis" is defined as "any situation or emergency that poses a risk to the health, safety, or security of the facility and attracts public and media attention." Some examples of such crises are life-threatening incidents, riots, escapes, bomb threats, and alleged abuse by staff. Some principles in communicating with the media and outside groups in a crisis are to respond knowledgeably, thoroughly, and quickly; to be candid and truthful; to take the offensive in contacting the media; to discuss issues with governmental authorities before communicating with the media; and to realize that communications with the media make one an official spokesperson. Suggestions for an early warning system are to identify potential crises before they occur and to act on this information. Guidelines for how to prepare for media communications include the development of policies and procedures, staff training, the development of an early warning system, and the implementation of a public information program. The lecturer advises that each facility or institution should establish a public information program to educate the public, to create a positive image, to meet standards, and to encourage more balanced articles. Other topics discussed are target groups for communications and individuals and agencies that should be notified in the cases of escapes, suicides, and bomb threats/hostages. Steps are outlined for responding to a crisis, followed by a role play of a journalist interviewing an institutional representative in the context of a simulated crisis.