Several key issues are involved in the mediation process: (1) paradigms, ideologies, and philosophies that inform the practice of mediation; (2) whether mediation can be used to transform individuals, organizations, systems, and society at large; (3) how different environments in which mediation occurs have transformed or shaped mediation practices; (4) core contributions the field of mediation has made to human problem- solving; (5) concrete techniques and skills that can be learned from experienced mediation practitioners; and (6) differences in mediation philosophies and practices. A detailed discussion of how mediation works is presented, and innovative mediation techniques and models are described. The transformative nature of mediation is considered, particularly with respect to dispute settlement. 29 references and 9 notes