The format of the video consists of comments and insights from various Chicano/Latino people regarding their cultures, along with portrayals of the cultural activities of this population. One person interviewed notes the tendency in the dominant white European culture to form negative stereotypes of all Latinos. The only cultural similarity that most Latinos share is the Spanish language. Otherwise they are characterized by genetic and historical diversity. This implies that service providers must first determine the particular cultural and historical background of an Hispanic person or family before attempting to interact with them. One factor emphasized is the tendency of most Hispanic persons to mistrust government agencies. Trust must be gradually developed before cooperation can be achieved. A key factor in providing services to Hispanic families is the recognition of the resources of the extended family. Relatives other than immediate family members are ready and willing to assume responsibility and provide services for other relatives. The study guide provides material and guidelines for a training program based on the videotape. For other videos in the series, see NCJ-158615-17 and 158619.