The text emphasizes the need for managers to achieve more output from less input while delivering high-quality police services. An introductory chapter outlines the characteristics of effective leadership and management. Chapters on police leadership focus on values and ethics, vision and mission, communication and trust, empowerment, teamwork, time management, and the provision of total quality services. Chapters on police management discuss community policing, problem-oriented policing, policing by objectives, the budget process, the politics of police administration, the development of positive working relationships between police managers and police unions, methods of handling problem police personnel, and stress management. The final chapter explores current and future trends, including the increasing role of technology, workplace diversity, and the increasing proportion of civilians. Exercises, discussion questions, figures, tables, index, and chapter reference notes