SHOCAP is an information and case management program that involves the police, probation, prosecutor, social service, school, and corrections authorities that enables the juvenile justice system to provide additional attention to habitual juvenile offenders who commit serious crimes. Emphasis is given to more informed sentencing dispositions. This program builds on the organizational development process first created under the Integrated Criminal Apprehension Program (ICAP), which sought to provide a more systematic approach to data gathering, analysis, planning, and integration of police activities. Based on the ICAP process, SHOCAP is designed to increase the effectiveness of the police, prosecutor, and juvenile authorities in dealing with and reducing juvenile criminal activity and drug use. The section on organizational development discusses data collection, analysis, planning, service delivery, and program development. The section on law enforcement productivity addresses impediments to productivity, traditional versus contemporary police styles, police organization, program management, referral management, case management and follow-up, and time and task management. The section on program implementation focuses on the establishment of a steering committee and working groups; self-assessment; mission statements, goals, and objectives; sample objectives; and the role of rules and procedures in organizational development. A discussion of evaluation steps and maintenance of the ICAP structure conclude the guide.