An introductory chapter outlines the development of negotiations in police work, describes several major incidents in the United States and other countries that were important to the development of negotiations, and discusses the characteristics of a negotiable incident and the options open to the police. Subsequent chapters focus on negotiation as a form of crisis intervention, the principles of crisis intervention, interventions during each stage of a crisis, the impacts of negotiable and nonnegotiable demands, and the effects of time on negotiations. Further chapters focus on the Stockholm syndrome, stress and stress management, communication techniques in hostage negotiations, and the skills involved in negotiating with emotionally disturbed individuals. Additional chapters focus on the crisis response team structure, roles, and management; intelligence gathering; hostage negotiations in prisons and the private sector; the role of the tactical team; outside agency support; equipment for use in hostage negotiations; media relations; and post-incident debriefing. Case examples, checklists, figures, photographs, lists of chapter learning objectives, chapter exercises and reference lists, index, and appended quick reference guide