The central objectives of this evaluation were to: (1) document progress toward implementation and any obstacles; (2) profile the problem-solving activities of the police; and (3) estimate the impact of the neighborhood-oriented policing program on police personnel, community residents, and crime-related problems. This document, volume one of a two-volume final report, contains: (1) Executive Summary of the entire report; (2) a review of the implementation progress and challenges of the first year to provide a context for assessing second year developments; (3) departmental goals and objectives for the second year; (4) goals and objectives of the process evaluation; (5) overview of the research methodology; (6) a summary of Joliet's second year implementation process; and (7) case studies of model problem solving initiatives (one concerning gangs and drug trafficking and one concerning teenage social activity on a particular street, the resultant crime and disorder, and the impact on local residents and merchants). Footnotes, figures, references, appendixes