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Applying Kiosk Technology to the Courts: The Arizona QuickCourt System

NCJ Number
170750
Journal
Judges' Journal Volume: 35 Issue: 3 Dated: (Summer 1996) Pages: 39-40
Author(s)
J Lynch
Date Published
1996
Length
2 pages
Annotation
In August 1996, 25 QuickCourt computer kiosks were placed in court lobbies, government buildings, and libraries throughout Arizona; the kiosks use interactive computer technology to give convenient and inexpensive public access to courts.
Abstract
Information and forms that can be filed in court and used in legal proceedings are provided in domestic relations, probate, small claims, and landlord-tenant cases, along with information on the Arizona court system, alternative dispute resolution, and family crisis matters. Plans call for the computer kiosk project to expand to 150 networked systems, and the goal is to place these systems in highly populated locations within each of Arizona's 15 counties. The QuickCourt system is housed in a kiosk that is designed to accommodate people with disabilities and to be accessible to anyone regardless of literacy, language, or computer knowledge. Capitalizing on multimedia computer technology, the QuickCourt system guides users through all phases of a transaction using text, graphics, and an on-screen narrator to answer questions in English or Spanish. Users control the presentation and interact with the program simply by touching the monitor screen. The process results in a printed document that can be used in court proceedings. Planned improvements to the computerized system and implementation phases are identified.