The purpose of the directory is to provide easy access for persons who want to contact a given program. Programs in the directory are alphabetized first by state, then by city, and finally by program name. Each program entry contains the name of the program, the organization responsible for the program, address, telephone and facsimile numbers, name of program coordinator, type of organization, cases referred in the most recent year to the program, and point in the criminal justice process at which mediation occurs, and referral type.