This research is part of a larger cross-national study of victim/offender mediation involving four programs in the United States, four programs in Canada, and two projects in England. Conclusions that emerged from the English study included the following: (1) Victims and offenders who participated in mediation were more likely to have expressed satisfaction and a perception of fairness in the justice system’s response to their case than victims and offenders who were referred to the programs but never participated; (2) Telling the effect on their life of the crime and receiving an apology from the offender was more important to victims in mediation than to non-participating victims; (3) Victims who participated in mediation, especially direct mediation, were less fearful of being revictimized by the same offender; and (4) Both victims and offenders were more likely to benefit from direct face-to-face mediation than from indirect mediation. Tables, references