Two case studies are presented, one of a training center for correctional staff and the other of a jail. The case studies document women's experiences of discrimination and harassment and management's lack of success in redressing women's complaints. The failure of management is attributed to its focus on operational rather than policy matters. In the context of the two case studies, the authors discuss the male prison environment where women work, the need for sensitivity to discrimination and harassment, problems in reporting discrimination and harassment, and ways of responding to and eliminating discrimination and harassment. Problems, remedies, and recommendations are offered with respect to recognizing operational matters involve policy issues, implementing meaningful responses and penalties, providing effective staff training, and improving hiring and promotion systems for women. An appendix contains the Ontario Government's 1992 Policy Directive and Guideline on Workplace Discrimination and Harassment Prevention. References and notes