Changes in correctional management philosophy and staffing levels have created challenges for staff. Administrators increasingly must find ways to use this resource most effectively in a workplace setting in which work grows quickly. First-line supervisors are the most important managers of jail operations because they establish the mood, levels of service, and standards of jail operations for line staff. Line staff are the most important people in managing and operating jails; discretion is crucial in decision making. Staff empowerment is vital in direct-supervision facilities. Counselors, paid teachers, volunteers, program consultants, and contract staff are important to supporting the work of line staff. Administrative staff provide leadership to all staff. Basic supervision, discretionary decision making, support, accountability, and leadership are activities in which all jail staff should be engaged. Jails need effective staff so that they will experience smooth operations and stability instead of chaos. Photographs