In May 1997, the Roanoke, VA, police department initiated a dialogue with several community and local government agencies, including Refugee Immigration Services, a civic group known as the Vietnamese Association. The dialogue revealed significant cultural, ethnic, and language challenges in the interaction between the police department and the Vietnamese community. In an attempt to improve that interaction, the Roanoke police established an outreach program that included: cultural activities and tutoring for Vietnamese youth; outreach and education for Vietnamese adults; cultural training for police department staff; and assistance to Vietnamese businesses. The police department also created the position of Community Resource Specialist and filled it with a member of the Vietnamese community. The specialist had a central role in implementing outreach activities. The police department advanced its goal of increasing Vietnamese presence among sworn officers through frequent interaction between the resource specialist and the corps of police officers. Resources