Chapter One defines the role of the police supervisor and describes technical and supervisory competence, organizational knowledge, and basic responsibilities. Chapter Two describes the supervisor’s function in organization, administration, and management, focusing on division of work, unity of command, span of control, delegation, personnel development, and completed staff work. In Chapter Three, leadership ability, types of leaders, and elements of leadership are discussed. Reprimanding and criticizing, giving orders, drawing conclusions, and fraternization are some of the issues included in this chapter. The problems and approaches of training and the principles of learning are discussed in Chapter Four. Chapter Five overviews the instructional process, including the five steps of teaching, general problems of the teaching method, common causes of teacher ineffectiveness, teaching methods, and the use and types of teaching aids. Interpersonal communications, highlighted in Chapter Six, includes cultural, environmental, and psychological factors, barriers to effective communication, characteristics of communication, types of communicators, and typical deficiencies in writing. Chapter Seven describes the principles of interviewing with the focus on issues such as interview and interrogation, preparing and conducting an interview, eliminating bias, and psychological reactions in the interview. The psychological aspects of supervision, such as frustration, are discussed in Chapter Eight. Special problems in counseling and remediation like problem drinking, emotional and personal problems, and emotional distress, are described in Chapter Nine. Employee dissatisfaction, grievances, and complaints about supervision are discussed in Chapter Ten. Chapter Eleven describes the principles, policies, and practices of discipline. These include forms of discipline, adverse effects of punishment, and complaint investigation. Personnel complaint investigation procedures and techniques, including the complaint, interview, and reporting policies, are described in Chapter Twelve. The next five chapters provide overviews on personnel evaluation systems, performance rating standards, deployment of field forces, tactical deployment, and conference leading. References, index