Describing the anticipated outcomes of the Probation and Parole Service Delivery Model (PPSDM), the author explains that this approach to adult offender assessment, supervision, and programming is intended to enhance public safety, reduce recidivism, enhance service and program integrity, and promote staff excellence. Under the PPSDM framework, case management standards reinforce the concept of assessment-based decisions, reflect primary intervention and supervision roles that address criminogenic needs and/or risk of re-offending, incorporate Level of Service Inventory-Ontario Revised risk management/treatment guidelines, reflect a case management approach versus one-on-one supervision, support the type of contact approach, reflect appropriate supervision levels, and reserve the highest supervision for offenders at greatest risk of re-offending. Furthermore, under PPSDM, probation and parole officers function as case managers after undergoing extensive training and evaluation processes. After describing the nominal group technique designed to apply process measures to several different focus groups, the author discusses the Collaborative Evaluation Process that is used to assess probation and parole officers’ behaviors following PPSDM training. Ontario’s adoption of this innovative probation and parole service delivery model incorporates “what works” correctional literature into daily practices and effectively embraces rehabilitative services for adult offenders. 14 Endnotes