In discussing values for good policing, the first chapter provides a basis for assessing a police department to determine whether its culture is conducive to reducing violent confrontations between the police and citizens. The chapter also provides a frame of reference that can be used by any police chief to develop policy, make decisions, implement programs, and influence the attitudes and behaviors of personnel in delivering police services to the community. In addressing contemporary issues in policing, the second chapter focuses on how police departments can address changing demographics and immigration patterns, policing in the post-September 11th environment, police culture/society, recruitment and selection, training, and policy and accountability. Effective police leadership is featured in the third chapter. The topics covered are the socialization of police officers, administrative mechanisms that influence departmental operations, guiding personnel's behavior through positive and negative reinforcement, and community education. The fourth chapter focuses on procedures for effective policing in the context of community policing. It considers principles of community policing, the police-community partnership, the use of community resources, and police accessibility. Other issues discussed are the management of potentially violent situations, a conflict-management approach, negotiation versus confrontation, areas of special concern, and responding to incidents that involve allegations of excessive use of force. A checklist for effective policing is provided. A 90-item bibliography and appended supplementary information