Designed as a valuable reference source, the manual has arranged the 60-step process to follow the SARA model (Scanning, Analysis, Response, and Assessment) of problem-solving. The manual is divided into eight sections, each representing a specific topic or goal: (1) prepare yourself; (2) learn about problem-oriented policing; (3) study environmental criminology; (4) scan for crime problems; (5) analyze in depth; (6) find a practical response; (7) assess the impact; and (8) communicate effectively. The 60 steps toward reaching each of these 8 goals are enumerated within their corresponding sections. For example, three steps are listed under the first section, prepare yourself: (1) rethink your job, (2) be the local crime expert, and (3) know what is effective in policing. The step of rethinking your job counsels the reader that problem-oriented analysis takes much longer than the traditional analytic role in a police department, usually weeks and months rather than the typical hour or two it takes to plot burglary hot spots. Later in the manual, under the goal of “analyze in depth,” step 22 describes how data distributions should be examined and provides examples of how to calculate averages and the spread of cases. Following most steps is a listing of additional readings on the particular topic. Examples from the United States and abroad are peppered throughout the manual to illustrate key points. Figures, tables, glossary, index