skip navigation

Add your conference to our Justice Events calendar


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Library collection. To conduct further searches of the collection, visit the NCJRS Abstracts Database. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.

  NCJ Number: NCJ 224519     Find in a Library
  Title: Evaluation of a Pilot Community Policing Program: The Pasadena Police-Community Mediation and Dialog Program
  Document URL: Text PDF 
  Agency Summary: Agency Summary 
  Author(s): Brian Buchner ; Merrick J. Bobb ; Oren Root ; Matthew Barge
  Corporate Author: Police Assessment Resource Ctr (PARC)
United States of America
  Date Published: 02/2008
  Page Count: 70
  Annotation: This report presents the methodology and findings of the evaluation of a pilot community policing program in Pasadena, CA that combines mediation with community dialog in addressing citizen complaints against police officers and in strengthening police-community relationships.
  Abstract: The evaluation found that mediation and dialog, as practiced in Pasadena, have great promise for building greater mutual understanding and trust between the police and community members; however, it is not reasonable or practical to pursue replacing the traditional investigation-and-adjudication model for handling complaints against police with the mediation-and-dialog model. Mediation is limited primarily to complaints that allege officer rudeness, disrespect, or minor instances of excessive force. This report advises that criteria for selecting cases for mediation should be carefully devised and not be too broad. Further, outreach and education efforts within the agency and community regarding the nature and purposes of the mediation-and-dialog model are critical to program success. Further, mediation should be used to do more than resolve individual complaints against the police. In conjunction with the mediation program, Pasadena has organized public forums that address issues of broader community concern, some of which are related to issues underlying specific complaints. If a complaint is suitable for mediation, a sergeant contacts the involved officer and union representative in proposing mediation in lieu of a formal internal affairs investigation. If the officer chooses mediation, the Los Angeles County Bar Association’s Dispute Resolution Service, Inc. receives the complaint referral, which in turn contacts the complainant and offers mediation. The use of trained outside mediators helps ensure that both officers and community members view the mediation process as unbiased. Although the goal of mediation is for the parties to reach a mutually agreeable resolution, either party can terminate the mediation at any time for referral to a standard investigation. 1 figure, 1 table, 56 references, and appended outline of the purpose, procedures, process, and resolution in the mediation program
  Main Term(s): Police community relations programs
  Index Term(s): Complaints against police ; Pilot cities ; Evaluative research ; Mediation ; Services effectiveness ; Citizen dispute mediation training ; Community policing ; California
  Sponsoring Agency: Office of Community Oriented Policing Services (COPS)
US Dept of Justice
United States of America
  Grant Number: 2005-HS-WX-0006
  Sale Source: NCJRS Photocopy Services
Box 6000
Rockville, MD 20849-6000
United States of America

Office of Community Oriented Policing Services (COPS)
US Dept of Justice
Two Constitutional Square
145 N Street, N.E.
Washington, DC 20530
United States of America
  Type: Program/Project Evaluation
  Country: United States of America
  Language: English
  Note: COPS Evaluation Brief No. 2; downloaded October 29, 2008.
  To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.