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NCJ Number: NCJ 224939     Find in a Library
Title: Issue Brief 5 - Performance Measurement and Interoperability
  Document URL: Text PDF 
  Agency Summary: Agency Summary 
Author(s): Benjamin Krauss
Corporate Author: SEARCH - National Consortium for Justice Information and Statistics
United States of America
Date Published: 05/2007
Page Count: 12
  Annotation: After defining interoperable communications, performance measures, and the SAFECOM Interoperability Continuum, this report presents predictive modeling/statistical measurement solutions and an overview of how the aforementioned concepts could be combined to develop a solution for performance measurement and interoperability.
Abstract: “Interoperable communications” can be defined as “effectively using communications to enable agencies to work together toward common ends.” Clearly, interoperable communications are required as first responders from multiple and diverse agencies respond to a catastrophic incident. The lack of specific performance measures for interoperable communications is a major concern. The logical first step is to measure the current state of communications interoperability and use that measure as a baseline for improvement. SAFECOM, a program of the Department of Homeland Security, details the Interoperability Continuum from a minimal level on one end of the spectrum to an optimal level on the other end. The core goal of SAFECOM is to enable public safety agencies to respond, contain, control, and coordinate effectively at a critical incident scene. The Interoperability Continuum provides a quick reference visual guide for assessing the optimal levels of interoperability and where they exist. The next step is to apply a numerical value to the SAFECOM Interoperability Continuum. The Continuum defines the objectives and goals of interoperable communications, and the Performance Measures Tech guide provides specific “how-to” guide for performance management. The overall goal and objectives are clear, i.e., accurately measure interoperable communications in order to drive performance improvement for increased public safety. 2 figures and 1 table
Main Term(s): Police emergency procedures
Index Term(s): Performance requirements ; Emergency communications ; Interagency cooperation ; Voice communications ; Mobile digital communications ; Performance Measures
Sponsoring Agency: Office of Community Oriented Policing Services (COPS)
US Dept of Justice
United States of America
Grant Number: 2004-IN-WX-K002
Sale Source: Office of Community Oriented Policing Services (COPS)
US Dept of Justice
Two Constitutional Square
145 N Street, N.E.
Washington, DC 20530
United States of America
Type: Report (Technical)
Country: United States of America
Language: English
Note: Issue Brief of the COPS Interoperable Communications Technology Program, N 5, May 2007; downloaded November 26, 2008.
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