As part of its mission to assist victims of crime in Pennsylvania, the Pennsylvania Commission on Crime and Delinquency (PCCD) provides technical assistance to victim services agencies and monitors program performance. Since 1998, PCCD has dedicated significant funding for victim services agencies to engage in a variety of activities aimed at organizational capacity building. This capacity building toolkit is an extension of PCCD's technical assistance to victim services agencies in Pennsylvania; the information and guidance is drawn primarily from the experiences of five victim services agencies implementing capacity building grants from PCCD and other funding sources. The guidelines provide information on assessing an organization's capacity, developing a strategic plan for the organization, developing a technology plan for the organization, evaluating performance and striving for excellence by developing a logic model for organization capacity, and providing other tools and resources. Nonprofit organizations in Pennsylvania and across the Nation provide a broad range of services to address the growing and changing needs in their communities while public and private funding has dwindled. Community service agencies must continually strive to do more with less. Building and maintaining organization capacity is critical for these organizations to sustain quality services for their communities. This toolkit provides the tools and guidelines to help organizations complete specific tasks associated with organizational capacity.