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Community-based Indicators of Police Performance: Introducing the Platform's Public Satisfaction Survey

NCJ Number
235608
Author(s)
Dennis P. Rosenbaum; Amie Schuck; Daniel Lawrence; Susan Harnett
Date Published
February 2011
Length
11 pages
Annotation
This report introduces cost-efficient community surveys as a tool for evaluating the quality of police services at the local level.
Abstract
This report introduces cost-efficient community surveys as a tool for evaluating the quality of police services at the local level. The Platform's Public Satisfaction Survey provides new evidence-based measures of police-civilian encounters, generates timely feedback for management and addresses the growing public demand for a voice in police services. Equally important from a measurement standpoint, the Public Satisfaction Survey provides external, community-based indicators of organizational performance.