skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 250080 Find in a Library
Title: Achieving Excellence: Model Standards for Serving Victims and Survivors of Crime
Corporate Author: Office for Victims of Crime
US Dept of Justice
Office of Justice Programs
United States of America
Date Published: August 2016
Sponsoring Agency: Office for Victims of Crime
Washington, DC 20531
Grant Number: 2010-VF-GX-K019
Sale Source: Office for Victims of Crime
US Dept of Justice
Office of Justice Programs
810 Seventh Street NW
Washington, DC 20531
United States of America
Document: HTML
Type: Standard; Technical Assistance
Format: Document (Online); Web Page/Site
Language: English
Country: United States of America
Annotation: This e-publication with accompanying video presentations provides guidelines and suggestions intended to assist victim service providers and program administrators improve the quality and consistency of their responses to crime victims.
Abstract: The standards are presented under three broad areas: those that address program components, those that address staff competency, and those that pertain to the ethics of staff work activities. The program standards provide recommendations for guidelines, policies, and procedures that victim-serving organizations should have in place, including ways of documenting and administering services. Program standards describe what should be accomplished by the program. It is the responsibility of each program to decide how it will achieve each standard. Program standards should promote thoughtful program-specific and community-specific consideration of quality service delivery. Each program standard consists of a statement and a commentary. The competency standards describe core competencies that are needed to deliver quality victim services. These competencies are common to a number of types of victim assistance providers and are intended to apply to a broad variety of victim services settings. For each of these standards, there is a statement and discussion of “elements,” which, taken together, equate to the required competency. The ethical standards identify behavioral expectations for victim assistance providers based on core values of the field. They are intended as guidelines that apply to a range of issues that may be encountered and addressed in the daily provision of victim services. The ethical standards apply only to the victim assistance provider’s work-related activities, which include activities conducted while the service provider is acting as a representative of the victim service program. Each of the ethical standards consists of a statement and a commentary that includes narratives and examples.
Main Term(s): Victim services
Index Term(s): Evaluation measures; Office for Victims of Crime (OVC); OVC Resources; Performance Measures; Professional conduct and ethics; Standards; Training standards
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.