SEVERAL DATA COLLECTION METHODS WERE UTILIZED, INCLUDING QUESTIONNAIRES OF CRIMINAL JUSTICE SYSTEM AGENCIES; INTERVIEWS WITH 150 NON-ENGLISH SPEAKING PERSONS AND THEIR ADVOCATES; AND FIVE PUBLIC FORUMS CONCERNING PROBLEMS OF THE NON-ENGLISH SPEAKING PERSON. THIS STUDY DESCRIBES THE LEGAL REQUIREMENTS PERTAINING TO LANGUAGE SERVICES, THE LANGUAGE SERVICES PRESENTLY PROVIDED BY CALIFORNIA'S JUSTICE AGENCIES, AND THE PERCEIVED LANGUAGE NEEDS OF NON-ENGLISH SPEAKING PERSONS RELATIVE TO THE STATE'S JUSTICE SYSTEM. THE REPORT ALSO PROVIDES INFORMATION ON THE ESTIMATED NUMBER OF NON-ENGLISH SPEAKING PERSONS BY COUNTY AND LANGUAGE IN THE STATE, AND OUTLINES PLANNED ACTIVITIES FOR PHASE TWO OF THE STUDY. THE STUDY FOUND THREE MAJOR AREAS REQUIRING ATTENTION: A NEED FOR AN ADEQUATE NUMBER OF BILINGUAL AND CULTURALLY SENSITIVE PERSONNEL AT EVERY STAGE OF THE JUSTICE PROCESS; A NEED FOR COMPETENT COURTROOM INTERPRETERS; AND A NEED FOR IMPROVEMENT IN THE AVAILABILITY OF ROUTINE AND EMERGENCY LAW ENFORCEMENT SERVICES WHICH ARE DESIGNED FOR THE USE OF NON-ENGLISH SPEAKING PERSONS. (AUTHOR ABSTRACT MODIFIED)