THE EVALUATION IS BASED ON A STUDY OF ORGANIZATIONAL CRITERIA, QUANTITATIVE DATA - SUCH AS COSTS AND OTHER INFORMATION FROM PROJECT RECORDS - AND QUALITATIVE DATA - FROM SUCH SOURCES AS SITE VISITS AND INTERVIEWS. THE INEFFECTIVENESS AND PROBLEMS FACING THE RESIDENTIAL FACILITY ARE SAID TO BE LARGELY THE RESULT OF INEFFECTIVE LEADERSHIP, SUPERVISION, AND A LACK OF WRITTEN POLICIES AND PROCEDURES, WHICH STEM FROM THE ADMINISTRATION. THIS EVALUATION DOCUMENTS MAJOR WEAKNESSES IN THE OVERALL OPERATION OF THE RESIDENTIAL FACILITY, ADMINISTRATION, AND THE DIVISION OF COMMUNITY SERVICES. THE EVALUATION TEAM CONCLUDED THAT MAJOR CHANGES ARE NEEDED IN THE ADMINISTRATIVE AS WELL AS PROGRAMATIC AREAS OF THE JACKSONVILLE DRUG ABUSE PROGRAM. SPECIFIC RECOMMENDATIONS ARE MADE IN THE AREAS OF DEMOGRAPHIC AND DESCRIPTIVE DATA, ADMINISTRATION, PERSONNEL, PROGRAM SERVICES, AND EXTERNAL RELATIONS.